FREQUENTLY ASKED QUESTIONS
HOW MUCH DOES SHIPPING COST?
We charge a flat shipping fee of R79 on all orders.
Simple, straightforward, and no surprises at checkout.
WHEN WILL I GET MY ORDER?
Once your order has been packed and dispatched, delivery usually takes 2–5 business days, depending on your location.
You’ll receive tracking information as soon as your order is on the way, so you can follow your Terminal Three bag right to your door.
Orders to outlying areas may take a little longer.
WHAT IS THE RETURN POLICY?
We want you to love your Terminal Three bag. If you’re not completely happy with your purchase, you can return it within 14 days of receiving your order, provided it is unused, in its original condition and returned with all original packaging.
Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect. Once your return has been received and approved, your refund will be processed to your original payment method.
If your bag arrives damaged or there’s an issue with your order, please get in touch with us as soon as possible so we can make it right.
HOW DO I CARE FOR MY TERMINAL THREE BAG?
To keep your Terminal Three bag looking its best, wash at a maximum temperature of 30°C. Do not bleach, tumble dry or iron.
For everyday marks, we recommend spot cleaning where possible and allowing the bag to air dry naturally.
Each bag comes with a care instructions card containing everything you need to know to keep your bag in great condition.
WHAT SIZE IS THE ORIGIN DUFFEL?
The Origin Duffel measures 58 cm long × 33 cm high × 28 cm wide.
It’s designed to give you plenty of space without compromising on its clean, structured look.
WHAT MAKES THE ORIGIN DUFFEL DIFFERENT?
The Origin Duffel is designed to give you more space without sacrificing style. Made from durable 100% cotton canvas, it features a clean, minimalist silhouette, a rubber-reinforced base for added structure, PVC-reinforced handles, a detachable shoulder strap and interior pockets to keep your essentials organised.
Each bag also comes with a reusable cotton-canvas drawstring bag for packing, laundry or travel storage.